Please do not state that we are ignoring the problem.
We are trying our best to automatically detect program users and display a sign next to their name, so you could be aware of who is using a program, and you can avoid them.
Actually this way the number of players using software assistance has significantly decreased, as there is one thing that most of them do not like: their playing habits getting revealed.
Of course the system is not 100%, but everyone who is using online chess has to accept the fact that program users are unfortunately inseparable from any online chess game.
There is no chess server that can exclude all program players. Anyone who is telling the opposite is not telling the truth.
Remember one thing: it is not an obligation to play against any program player.