Cue disappearance & Time Out

 This Problem Occured to me 3 times so far but I took a SS today. The cue disappear and I time out so the opponent gets to win. Can I get any help with this matter?

Hellouda

John Stewart

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Hello Kevin, this post is from 2012. Eleven years old.
Kind regards, John

I know, I see this post because I entered his profile and then I clicked "forum post"